Dear Mr Jeppe
I trust this finds you and yours well.
Please allow me a moment to express my gratitude for your team’s absolute outstanding service.
From requesting a quote to the on-site inspection, actual installation, addressing and solving start up hiccups and the final result, I am totally WOW-ed!
Adrian, in particular, has been super and oh so patient with me. If not for him, I probably would still have been in the dark or accepted a “cheaper quote”.
His kind demeanor and vast product knowledge, left no doubt with me that Netherby was and is the way to go.
I thank you for selecting an excellent team and have no doubt that success will always be with you with them in your court.
Ek wil net graag vir julle prys op julle diens. As almal in PE net sulke diens kan lewer sal dit wonderlik wees. Van die dame wat altyd met my man gepraat het, en elke dag opgevolg het tot die 2 manne wat die installeering kom doen het. Hulle was so profesioneel, maar tog vriendelik en hoe hulle die COVID reels nagekom het was amazing. En ek wil net graag aan een en elkeen van julle dankie sê. Julle is ‘n aanwins en goeie advertensie vir julle maatskappy.
So geluk aan ‘n job well done en keep it up.
I want to inform you that I am extremely satisfied with my new geyser the guys have done a great job.
I will contact you again in the near future for a switch to control my electricity as the guys have explained to me that I will need to install one, if you do have time can you send me a quote for the switch and installation.
Thank you so much for your assistance
As I mentioned when I phoned the other day, please pass on my compliments to Fanual & the Company for his great service. It was not some much what he did but rather how he did it that impressed me.
He is a great ambassador for your brand/business & it was a pleasure having him work on our Solar geyser system.
Our water is piping hot since yesterday after an isolator switch was down.
Although a bit belated, this is just a short note to thank you for your kind reception, your expert advice, your assistance and care after purchase and your prompt response and resolution when I struggled with the one component that was defective.
From the very first enquiry and subsequent purchase it was a pleasure to deal with such professional advice, and supporting conversations.
I’ll definitely be back at Netherby Solar when budget allows to increase my capacity!!
Hi – We have had the PV system for 3 months – a report back:
The system has delivered everything promised – The installation was done in a very professional manner by a competent team.
We are very pleased with service and sales staff you have and the materials used for the panels.
PS – It is most satisfying to be able to generate our own power and say goodbye to municipal accounts and feeding the meter every month.
Dear Mr Jeppe,
I have been given your e-mail address as I believe that you are the owner of Netherby Solar.
We recently (end-October) had a Solar Edge system installed , and I just wanted to advise that I am absolutely delighted that I took the decision to purchase the system from Netherby Solar. From the moment I walked into the shop to request a quote I have had nothing less than excellent service; firstly from Anita ,then Andrew, then the 2 installers of Andrew’s team who firstly fitted the retrofit geyser panels and then the Solar Edge system. Everyone turned up when they said they would and completed when they said would and could not have been more co-operative and helpful.
It is rare when purchasing any product or service that the overall customer experience exceeds ones expectations but I can truly state that in this case it did.
This is an excellent product ( on a cost-benefit analysis it is a ‘no-brainer’ for any business with a suitable roof) and it has been backed up by an excellent service – I am confident that your business will have a bright and prosperous future. I will have no hesitation in recommending Netherby Solar to all friends and acquaintances who are considering ‘ going solar’.
Thank you so very much for the speedy response in the replacement of our geyser.
We really appreciate it. Your Company is truly a great example when it comes to customer service. Netherbys is simply the best.
Hi Adrian and Jackie
I had a wonderful shower this morning – Pressure and heat was perfect.
Your staff were very good and your main chap checked around afterwards to make sure all was neat.
I really appreciate that and the manner in which the installation was done.
Please find attached the payment for the call out last week.
My wife was extremely thankful and impressed with the service you and your team supplied and the timing in this situation.